Returns & Exchanges

At Gratitude Gift Hampers, we want you and your recipients to be completely delighted with every delivery. If your gift arrives damaged or is not as described, we offer a straightforward return process to ensure your experience remains positive.

Return Process

• 1.
  Contact Our Support Team

  Notify us within 48 hours of delivery by emailing our customer care team with your order number and a brief explanation of the issue.

• 2.
  Provide Photo Documentation

  To help us improve our service, please attach clear photos of the damaged item and the original packaging to your email request.

• 3.
  Receive Return Authorization

  Once reviewed, we will send you a Return Authorization code and a prepaid shipping label if the item needs to be sent back to our warehouse.

• 4.
  Processing Your Refund or Replacement

  After receiving the returned goods or verifying the claim, we will issue a full refund to your original payment method or dispatch a fresh replacement hamper immediately.